Now more than ever, relying on the cloud is a must for any business. Customers frequently use email, chat, and social media to interact with brands that they follow. Therefore, it’s essential to keep up with the surging demand in the communications department.
A Cloud Contact Center is a web-based platform suitable for customer call management. Accessing cloud-based call center phone systems is relatively easy because you can do it anytime, anywhere. Without the additional cost of renting an office, you can lower operational costs while improving your scalability.
ULTATEL aims to transform the way businesses handle transactions by providing companies unified communications, cloud-based telephony, and contact center services. This comprehensive solution enhances customer experiences significantly while also empowering employees.
Here are some of the benefits of trusting ULTATEL Cloud Contact Center Solutions for your call management dilemma:
Dealing with customers and facilitating efficient communication are necessary for business success. When setting up a cloud contact center, you should bear your employees’ needs in mind. The application should be beneficial in carrying out your staff’s day-to-day tasks faster, streamlining them for more effectiveness.
Don’t forget to factor in management tasks. The cloud-based contact center should permit managers and supervisors to oversee and manage business proceedings, and monitor arising issues.
Setting up a contact center software won’t be a difficult undertaking if you come up with a strategy that answers the needs of everyone involved -- customers, agents, and even business owners. Work on developing an efficient workflow by understanding your call center requirements and choosing the best cloud hosting provider that can meet them.
ULTATEL’s cloud effortlessly connects all remote locations and existing company offices, local or international. The system adapts to accommodate the continuous growth of the company. Since there aren’t long-term commitments, you don’t have to concern yourself with massive fixed costs.
It depends on your needs and the pricing plan you choose. ULTATEL’s Contact Center Solutions can cater to 1 to 999 users.
Yes, but it’s not that different from onboarding agents face-to-face. ULTATEL creates a collaborative ambiance to promote an enjoyable and fruitful onboarding experience for your new team members. Don’t forget to include face-to-face screen time using ULTATEL’s video conferencing features to establish rapport. Avoid overloading agents at the outset and request feedback to see which avenues you can work on.
“We absolutely love the reliability of service and responsiveness of the ULTATEL team”
“We are very pleased with the service provided by ULTATEL. We had a successful transition with no missed calls and clients are happy.Your excellent support is invaluable to a growing business like ours. ”
Cloud PBX isn’t hosted at the business site, but instead, it’s hosted offsite via the internet. There’s no need for additional equipment.
Customer Relationship Management (CRM) software is essential for business success. Our call center technology can be consolidated with your company’s current CRM software to simplify and improve business processes. Some of our integration tools are Salesforce, Zoho, Zendesk, Microsoft Dynamics and PipeDrive.
Our call center technology has everything you need to guarantee an excellent customer call experience. It has call waiting and call queuing to sort out the high volume of calls. It also includes call forwarding and queue call back, which ensures no important calls are missed. Call parking and automated attendants manage the in-call processes for quicker response time on your end.
Our call center software boasts reliable analytics and reporting features so that you can stay on top of every phone call. We understand that determining customer behavior enhances business growth.
We only want to give you the best, so we only use advanced tools and codecs to provide you with superior voice quality for a fraction of the cost.
We offer unlimited calling for the US and Canada, unlimited Inbound Internet Faxing, and unlimited ring bound. Furthermore, we also provide calling capability in 72 countries at a very affordable rate that you won’t be able to snag elsewhere.
It doesn’t matter how big or small your business is, ULTATEL has a pricing plan for you.
The best part is that there are no hidden charges. You won’t be asked to pay additional set-up fees.
To request a free quote or learn more about pricing options, visit this page.