Phone systems are often the unsung heroes in an organization but are undoubtedly one of the most vital aspects of a business.
Reliable calling, seamless collaboration, and intelligent insights. Choose your plan and transform your communications.
Have a question? Call 844-858-2835 |  Essential |  Premium |  Ultimate |
|---|---|---|---|
| Core Calling | Â | Â | Â |
| Unlimited US & Canada Calling |  | | |
| Business Phone Number |
(Local or Toll-Free Option) |
(Local or Toll-Free Option) |
(Local or Toll-Free Option) |
| Desktop Phones | | | |
| Ultatel Hub App (Desktop & Mobile) | | | |
| Voicemail & Voicemail-to-Email | | | |
| Call Forwarding, Waiting, ID | | | |
| Messaging & Collaboration | Â | Â | Â |
| Business SMS/MMS | 250 messages /Â user / month | 500 messages / user / month | 1,000 messages / user / month |
| Team Messaging & Chat | | | |
| HD Video Conferencing | Up to 50 Participants | Up to 100 Participants +Â Meeting Recording | Up to 250 Participants + Advanced Features (Breakout Rooms, AI Live Transcription) |
| Internet Fax | Basic (100 pages/month) | Standard (500 pages/month) | Advanced (Unlimited) |
| Productivity & Management | Â | Â | Â |
| Auto-Attendant | Basic (Single-Level) | Multi-Level IVR | Advanced Multi-Level IVR |
| Call Queues & Ring Groups | Basic | |
(Advanced, with customizable strategies) |
| Queue Call back | | | |
| Call Recording | On-Demand | Automatic (Voice) | Automatic (Voice & Video Meetings)Â + Extended Storage & Policies |
| AI-Powered Insights | Â | Â | Â |
| AI Voicemail Transcription | | | |
| AI Call Transcripts |
(On-Demand, 20 calls / user / month) |
(All Calls) |
(All Calls, Real-Time Option) |
| AI Sentiment Analysis | Basic (Post-Call Overview) |
(Post-Call, Detailed) |
(Real-Time with Alerts) |
| AI Topic Identification | Â | Basic | Advanced with Trend Analysis |
| AI Call Summaries | Â | |
(with Action Item Suggestions) |
| AI Quality & Coaching Tools | Â | Â |
(Insights for performance) |
| Ask AI | (On-Demand, 20 questions / user / month) | | |
| Reporting & Analytics | Basic Call Logs | Enhanced Analytics Dashboard | Comprehensive AI-Driven Analytics Dashboard |
| Integrations | Â | Â | Â |
| Reporting & Analytics | Google Workspace, Microsoft 365 | + Popular CRMs (Zoho, HubSpot Lite) | + Advanced CRMs (Salesforce, Zendesk), Developer APIs & Webhooks |
| MS Teams Integeration – Native with Direct Routing | Â | Add-on | |
| Reliability & Support | Â | Â | Â |
| 99.999% Uptime Guarantee | | | |
| 24/7 Live Support | Chat & Phone | Chat & Phone | Priority Chat & Phone, Optional Dedicated Account Manager |
| Fully-Managed Onboarding | | |
(Strategic Implementation Support) |
| Single Sign-On (SSO) | | | |
| Custom Roles & Permissions | Â | Â | |
 Core Calling & Phone System |  Essential |  Premium |  Ultimate |
|---|---|---|---|
| Unlimited Calling (US & Canada)** | | | |
| Business Phone Number (DID) |
(Local or Toll-Free Option) |
(Local or Toll-Free Option) |
(Local or Toll-Free Option) |
| Number Porting | | | |
| Desktop Phones (Poly, Yealink, Cisco, etc) | | | |
| Ultatel Hub (Desktop App – Win/Mac) | | | |
| Ultatel Hub (Mobile App – iOS/Android) | | | |
| HD Voice Quality | | | |
| Voicemail | | | |
| Voicemail-to-Email | | | |
| Visual Voicemail | | | |
| Caller ID (Inbound & Outbound) | | | |
| Call Forwarding | | (Advanced options) | (Advanced options, conditional) |
| Call Waiting | | | |
| Call Hold / Call Park | | | |
| Call Transfer (Warm & Blind) | | | |
| Three-Way Calling / Ad-hoc Conferencing | | | |
| Do Not Disturb (DND) | | | |
| Extension Dialing | | | |
| Custom Greetings (Voicemail, Auto-Attendant) | | | |
| Music on Hold (Default & Custom) | Default | (Customizable) | (Customizable per queue/ department) |
| International Calling | Metered Rates | Metered Rates/ Bundles | Competitive Metered Rates / Bundles |
| E911 Compliant Calling | | | |
 Messaging & Collaboration |  Essential |  Premium |  Ultimate |
|---|---|---|---|
| Business SMS (Peer-to-Peer) | 250 messages/ user/ month | 500 messages /user/ month | 1000 messages/ user/ month |
| Business MMS (Peer-to-Peer) | (within SMS limit) | (within SMS limit) | (within SMS limit, enhanced support) |
| Team Messaging & Chat (1:1, Group) | | | (with advanced features like threads, search) |
| File Sharing in Team Chat | (Basic limits) | (Increased limits) | (Large limits, admin controls) |
| Presence Status | | | |
| HD Video Conferencing | Up to 50 Participants | Up to 100 Participants | Up to 250 Participants |
| Screen Sharing (Desktop & Application) | | | |
| Video Meeting Recording | Â | (Cloud Storage) | (Cloud Storage, Admin Controls, AI Transcription) |
| Video Breakout Rooms | | | |
| Virtual Backgrounds / Blur | | | |
| Meeting Scheduling & Calendar Integrations | (Outlook, Google Calendar) | (Outlook, Google Calendar) | (Outlook, Google Calendar, advanced options) |
| Internet Fax (Send & Receive) | 100 pages/month | 500 pages/month | Unlimited |
 Productivity & Call Management |  Essential |  Premium |  Ultimate |
|---|---|---|---|
| Auto-Attendant (IVR) | Single-Level Menu | Multi-Level Menus | Advanced Multi-Level Menus, AI Speech Recognition |
| Dial-by-Name Directory | | | |
| Business Hours / Holiday Routing | | | (Advanced scheduling) |
| Call Queues | Basic (1 Queue) | (Multiple Queues, Basic Reporting) | (Advanced, Customizable Strategies, Real-time Dashboards) |
| Ring Groups (Hunt Groups) | | | (Advanced options) |
| Call Recording (Voice Calls) | On-Demand | Automatic (with Admin Controls) | Automatic (with Policies, Extended Storage, AI Analysis) |
| Hot Desking | Â | | |
| Paging / Intercom | Â | | |
| Call Blocking (Spam & Custom) | Basic Spam Filter | (Custom Block Lists) | (Advanced Spam Protection, Custom Rules) |
 AI-Powered Insights & Analytics |  Essential |  Premium |  Ultimate |
|---|---|---|---|
| AI Voicemail Transcription | | | |
| AI Call Transcripts (Voice Calls) | (On-Demand, 20 calls/user/month) | (All Calls, Searchable) | (All Calls, Real-Time Option, Speaker Diarization) |
| AI Sentiment Analysis | Basic (Post-Call Overview) | (Post-Call, Detailed per call segment) | (Real-Time with Alerts & Trend Analysis) |
| AI Topic Identification & Categorization | Â | Basic (Keywords) | Advanced (Automated Topics, Trend Analysis) |
| AI Call Summaries | Â | (Key highlights) | (Detailed, with Action Item Suggestions) |
| AI Meeting Summaries (for recorded meetings) | Â | | (Integrated with AI Call Summaries) |
| AI Quality & Agent Coaching Tools | Â | Â | (Call Scoring Insights, Performance Metrics) |
| Call Detail Records (CDRs) | | | |
| Basic Call Logs & Reporting | | | |
| Enhanced Analytics Dashboard | Â | | (Customizable, AI-Driven Insights) |
| Real-Time Call Metrics | Â | Basic Queue Stats | (Advanced Real-Time Dashboards) |
 Integrations & Administration |  Essential |  Premium |  Ultimate |
|---|---|---|---|
| Google Workspace Integration | | | |
| Microsoft 365 Integration | | | |
| Standard CRM Integrations (e.g., Zoho, HubSpot Lite) | Â | | |
| Advanced CRM Integrations (e.g., Salesforce, Zendesk) | Â | Â | (Deep Integration, Workflow Automation) |
| Developer APIs & Webhooks | Â | Basic Access | Full Access |
| Single Sign-On (SSO) | | | |
| User Roles & Permissions | Basic | (Customizable) | (Granular, Advanced) |
| Multi-Site Management | Â | | |
| Device Management | Â | | (Advanced Provisioning) |
 Reliability, Security & Support |  Essential |  Premium |  Ultimate |
|---|---|---|---|
| 99.999% Uptime Guarantee | | | |
| End-to-End Encryption (Calls & Meetings) | | | |
| HIPAA Compliance Option | Â | | (BAA Available) |
| 24/7 Live Support | Chat & Phone | Chat & Phone | Priority Chat & Phone |
| Knowledge Base & Community Forum | | | |
| Fully-Managed Onboarding | | | (Strategic Implementation Support) |
| Dedicated Account Manager | Â | Â | Optional / Included for larger accounts |
| Service Level Agreement (SLA) | Â | Â | |
About us
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Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
