What is a Caller ID?
A Caller ID is a service offered by many telephone companies that allows you to see the name and number of incoming calls before you answer them.
This can help you screen unwanted calls or identify important callers. To use Caller ID, your organization typically needs to sign up for this service with a service provider.
How Does Caller ID Work?
Caller ID uses a technology called Automatic Number Identification (ANI), which sends the calling party’s telephone number to your phone company’s switching equipment.
This information is then passed on to your phone so you can see it on the display. In some cases, the name associated with the phone number may also be displayed.
What Are the Benefits of Called ID?
Caller ID can be a valuable tool for screening calls, especially for businesses that handle a tremendous volume of calls every day and want to maximize the efficiency of their customer service agents.
For example, a Caller ID can help your customer service team see if an incoming call is from a customer or a telemarketer and choose whether they want to answer it or not.
Are There Any Drawbacks to Caller ID?
While many organizations find that Caller ID is a useful feature, there are some potential drawbacks to this service.
For example, it can be difficult or impossible to block unwanted calls using Caller ID. In addition, if the caller’s number cannot be identified for some reason, then you may see “Unknown” or “Private” on your phone instead.