Cloud Phone System Vs. Traditional Phone System

UltaTel Cloud PBX vs. On Premise PBX


ULTATEL Cloud Phone System

Traditional Phone System (on-premise)

Unified Phone System

Support for multiple locations

Whether you manage multiple branches, have agents working from home or on the go, your system will work as one, which reduces IT costs and equipment costs

Need a different Phone System on each premise (large expenditure for equipment and maintenance)


  • Use your desktop phone, softphone on your pc/laptop or mobile app on your smart phone
  • When you call out your customers or vendors, caller ID shows the business phone number and not your employees personal phone numbers
  • Typically, no mobility features are included or expensive to be added as add-on


  • Instantly add new lines and/or users even for a new location. No additional CAPEX needed
  • Scalability typically entails the purchasing of new equipment and IT Support costs

Business Continuity

  • Top of the line Data Centers (99.999% uptime)
  • Emergency Plans to forward to cell phones or other locations
  • Phone System is stored on-site
  • Susceptible to power outages, internet outages and an unfriendly environment for servers

Features, Features, Features

  • Advanced features and functionality
  • All features are bundled into the service
  • Your system will be upgraded with new features automatically.
  • Phone System software and hardware upgrades licenses are needed to ensure the latest features

Automatic Upgrades

  • Access to the greatest and latest updates for your system included
  • Never update or upgrade again
  • Automatically done by ULTATEL
  • Updates need to be done by trained IT Staff

No Capital Expenditure

  • A low subscription-based expenditure dependent on the number of lines necessary and/or the number of phones.
  • No more expensive equipment!
  • Maintenance and upgrades are included
  • Upfront expenditure for equipment
  • Monthly maintenance costs
  • Upgrade hardware as business grows

Reduce IT Support

  • IT can be reprioritized for other projects
  • Users can have permission-based options to easily manage their own extensions or team members extensions with an intuitive dashboard

IT Staff is typically necessary to support your Phone System


  • Service is on-demand, which makes deployment quick and easy.
  • We handle everything with a white glove to ensure a smooth transition every step of the way
  • Needs technical expertise
  • Typically needs your staff to be involved


  • Higher level of security than traditional on-premise solutions
  • Security includes:
  1. Physical security
  2. Fire control
  3. Backup power
  4. Systems and network redundancy
  5. 24/7 network monitoring
  • Phone System is stored on-site
  • Susceptible to power outages, internet outages and an unfriendly environment for servers
  • Susceptible to data loss during disaster situations due to its in-house location.