Contact Center

Today’s ever increasing omi-channel and integrated communication technology is transforming the way we send and share information with our customers. Now, the once silo’d experience, has expanded to encompass an integrated involvement that’s leading the charge in resolving customer needs faster, with greater context and accuracy.

Why Ultatel for Contact Center?

Ultatel has designed its contact center solutions to meet the evolving needs of modern customer service and sales agents, featuring:

  • More meaningful engagements: Add context to your customer conversations with Ultatel’s intelligent contact center platform. Deliver the right information when and where your customers and agents need it. Take your customer service to the next level with easier to use mobile-first contact center solutions designed for greater collaboration and agility.
  • Streamlined customer experience: Improve your customer satisfaction with Ultatel’s intuitive GUI contact center platform to help support and sales agents work smarter and faster. Use our graphics-based call flow builder to quickly design the most efficient call center to achieve your business goals.
  • Leverage CRM and artificial intelligence: Integrate the context you need to solve your biggest business challenges. Automate and streamline processes, and leverage cutting-edge AI technologies to expedite positive customer outcomes, loyalty and growth.
  • Expedite customer service and support: Resolve your customer needs within the first-call by empowering your workforce with all encompassing intelligence with advanced reporting and expert analysis – available from anywhere and anytime. Deliver a superior customer experience with real-time Ultatel support that’s seconds away from answering and solving your needs.
  • Personalize your customer experience with advanced reporting, business intelligence and in-depth productivity analysis. Communicate across your customer’s preferred platform with omnichannel messaging and voice. Expedite customer resolution time by empowering your workforce with access to the right information at their fingertips.
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