Yes, but it’s not that different from onboarding agents face-to-face. ULTATEL creates a collaborative ambiance to promote an enjoyable and fruitful onboarding experience for your new team members. Don’t forget to include face-to-face screen time using ULTATEL’s video conferencing features to establish rapport. Avoid overloading agents at the outset and request feedback to see which avenues you can work on.
Of course. ULTATEL runs one the most optimized networks for high quality VoIP traffic. Our deployment team will also work with you to help setup QOS (Quality of Service) in your network if needed. We understand how important it is to maintain excellent sound quality during regular calls and meetings and that’s why we offer a 90 days satisfaction guarantee to make sure you have enough time to test your new sip trunk solution.
It depends on your business, some businesses will need only 1 sip trunk for each three users, others will need 1 sip trunk for each user so it allows all users to make or receive calls at the same time. Please submit a quote request and one of our experts can help you decide on your exact need. The good news is, with ULTATEL service you can add or remove sip trunks when you determine your exact need.
Yes. Both domestic and international calls done over SIP trunks become cheaper compared to traditional POTs, PRI or T1 Trunks. An SIP trunk also helps you save money by eliminating unexpected charges and fees. Also, you pay only for the capacity that you need which can be shared with your multiple locations.
